Refund & Cancellation Policy

Effective date: 18 July 2026

Morocco Sahara Adventure Tours provides private tours, desert trips, transportation, accommodation, guides, and related travel services in Morocco. We understand that travel plans can change, so our cancellation and refund terms are as follows.

1. Booking requests

A booking request is not confirmed until Morocco Sahara Adventure Tours confirms availability and sends written confirmation.

For bookings where no payment has been made, customers may cancel their request free of charge by contacting us as soon as possible.

2. Customer cancellations

Cancellation must be sent in writing by email or WhatsApp.

Unless different terms are agreed in writing:

• Cancellation more than 30 days before arrival: eligible for a full refund of amounts paid, less any non-refundable third-party charges or bank/payment fees.
• Cancellation 15–30 days before arrival: eligible for a 50% refund of amounts paid, less non-refundable third-party charges.
• Cancellation less than 15 days before arrival or failure to arrive: no refund is normally available.

Refund eligibility depends on the services already booked with hotels, camps, transport providers, guides, and other suppliers.

3. Changes to a booking

We will do our best to accommodate changes to travel dates, group size, accommodation, pickup locations, or itinerary. Changes may result in additional charges or cancellation fees from third-party suppliers.

Any requested change should be made as early as possible.

4. Cancellation by Morocco Sahara Adventure Tours

If we must cancel a confirmed trip because of operational reasons, safety concerns, government restrictions, severe weather, or circumstances beyond our reasonable control, we will offer one of the following options:

• Rescheduling the trip;
• An alternative itinerary of comparable value; or
• A refund of amounts paid for services that we are unable to provide.

We are not responsible for additional costs such as flights, visas, insurance, missed connections, or other travel expenses unless agreed otherwise in writing.

5. Weather, safety, and unforeseen circumstances

The itinerary may be changed when necessary for safety, road conditions, weather, local events, supplier problems, or other circumstances outside our control.

Where possible, we will offer a reasonable alternative. Refunds for changes caused by circumstances outside our control will be assessed based on the actual costs already incurred and the refund terms of our suppliers.

6. Third-party services

Hotels, desert camps, transport providers, activities, and other suppliers may have their own cancellation terms. If those terms are stricter than this policy, the supplier’s non-refundable charges may be deducted from any refund.

7. Refund processing

Approved refunds will normally be processed within 14 business days after approval. The refund will be made using the original payment method where possible.

Bank charges, currency conversion differences, payment processing fees, and non-refundable supplier charges may be deducted from the refund.

8. How to request a cancellation or refund

Please contact us with:

• Your booking reference;
• Your full name;
• Travel dates;
• The reason for cancellation or refund request; and
• Your preferred contact details.

Morocco Sahara Adventure Tours
WhatsApp / Phone: +212622982618

9. Travel insurance

We strongly recommend purchasing suitable travel insurance covering cancellation, medical expenses, delays, lost luggage, emergencies, and interruption of travel.

This policy does not remove any rights that cannot legally be excluded under applicable law. For legal review and compliance with applicable Moroccan and international consumer rules, have the final version checked by a qualified legal professional.